Early Help Advisor – South | 10167 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | South Norfolk

Do you have a good knowledge of issues impacting families and pathways of early help support? 

Do you have experience of capturing conversations and sharing information, advice and guidance to meet a family’s needs? 

Are you confident using IT packages such as Teams, SharePoint and caseload management systems? 

We are looking for an Early Help Adviser to join our small but busy team in South Norfolk, working in various locations across the district.

This is an exciting opportunity to join the Communities & Partnerships team within Norfolk County Council’s Children’s Services as part of a dedicated link into the new Family Hub arrangements for Norfolk. The role is full-time (37 hours per week) covering South Norfolk.  The role involves telephone and face-to-face contact with families. 

You will be a key part of our prevention and early help workforce promoting and supporting the development and safeguarding of children, young people and families.

You will be working alongside local partners, district community programmes and initiatives to support the needs of families with an age range of 0-19 and up to 25 for those with Special Educational Needs. 

You will be required to-

• To support families and partner organisations to navigate pathways to early help and support through the Family Hub network where is has been determined that targeted/statutory intervention is not required. 
• Work directly with the public & partner organisations, Early Help Advisors shall receive verbal, written, and face-to-face requests for support, which are assessed to determine the most appropriate response to presenting needs. 
• Undertake information gathering with both internal and external colleagues to provide high-quality outcome focused support, advice and guidance to partners, children, young people and their families. This includes identifying local organisations and Universal Services that can support children, young people and families in preventing them from requiring targeted/statutory Children’s Services intervention and/or to assist them in returning to accessing a universal service pathway.
• Liaise with internal and external partners to support families in identifying their own natural network of support, involving friends and family members to be part of their plan, helping to reduce the need for professional involvement, where possible. Where a Team Around the Family has been identified, the Early Help Advisor will promote and encourage the use of an Early Help Assessment and Plan (EHAP) to provide a more co-ordinated approach to support for the family, building on existing strengths and identifying ways to reduce the presenting concerns.
• You will be a key part of our prevention and early help workforce promoting and supporting the development and safeguarding of children, young people and families so you will need to have a good understanding of the Norfolk Safeguarding Children Partnership Continuum of need guide.

You will need to be able to travel for work and operate from a range of locations across the district.

Appointment will be subject to a satisfactory Enhanced Disclosure and Barring Service check to assess the suitability of candidates to work with children or other vulnerable groups.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

Please see full details in the complete Job description below and for an informal discussion regarding this vacancy please contact Sarah Agger, Team Manager.
Telephone: 01603 704072 or email: sarah.agger@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. 
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 26th April 2026 at 23:55

All other applicants closing date: 4th May 2026 at 23:55

Interviews to take place on Monday 11th May 2026.

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