Duty Worker – Kinship Assessment Team | 10283 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum | Grade F | Countywide

We are looking for a Duty Worker to join our countywide, specialist team within Norfolk Children’s Services. We are a very busy assessment team where each piece of work is time-sensitive and social workers are always working to deadlines – often court directed deadlines. The team writes Viability Assessments which are short assessments and Special Guardianship and Connected Foster Care Assessments which are lengthier and more in-depth reports, all of these relate to people’s suitability and capacity to care for children they know/are connected to. 

Good quality and timely background checks are the cornerstone of effective and thorough assessments, and a Duty Worker will be supporting the team through facilitating timely checks, such as with health, police and education being requested (and followed-up if required) to ensure the social worker has the best information for their assessments. Missing pieces of information can cause delay in our assessment work which in turn, delays outcomes for children so this role is integral to our team goal to provide high quality and timely kinship assessments.

This is a role which will require a candidate to have excellent organisational and communication skills given that we are a team with involvements across Children’s Services, legal services as well as health and education agencies across the county of Norfolk and beyond. 

Building helpful and respectful relationships with our partner agencies is crucial in ensuring that we can obtain the information that we need in a timely manner and we uphold the reputation of Norfolk Children’s Services. You will also work closely with the team manager, social workers and with people being assessed as kinship carers to gather information for our assessments. 

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

Please contact Debra Bennetts, Team Manager (debra.bennetts@norfolk.gov.uk or 01603 228832) if you have any queries.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. 
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 27th April 2026 at 23:55

All other applicants closing date: 5th May 2026 at 23:55

nWe have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.  Our economy is growing and driven by innovation in a number of sectors, including energy and food.  We also have ambitious plans for new housing and a building programme for schools across Norfolk.  Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
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