Education & Family Worker – School and Community Team | 10024 | Permanent Contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | Broadland (South), based at County Hall, Norwich 

Are you working to support Children, Young People & Families?

Do you have experience of SEND?

Are you passionate about supporting vulnerable young people and families?

2026 is an exciting time to join Norfolk County Council Children’s Services following a recent highly successful Ofsted inspection and the launch of our new School and Community Cluster model. We want children, young people, and families in Norfolk to receive support at the earliest opportunity so that they can flourish. By acting together, as a prevention and early help system, we can enable families to receive the right support, at the right time. 

This new model will mean we can build on the fantastic work taking place, with the skills and capacity to ensure we support children, young people, and families at the earliest opportunity. Getting the right response to children at the right time is critical to meeting children’s and their families’ needs.
School and Community Teams work predominantly with those families that require early help. The cluster teams’ working practices are rooted within our core ways of working and vital signs through relationship-based practice using trauma-Informed practice, Solihull, communities of practice, Joint Agency Group Supervision, restorative working and the Family Networking approach.

We are seeking people with experience of working with vulnerable children, young people and families from any sector with a minimum of NVQ Level 3 in a relevant field. 

You will be required to:

• Deliver quality evidence-based early interventions that assist education settings and parents/carers to respond to the unmet learning and support needs of vulnerable children and young people.   
• Work with education settings and families developing smart action plans with interventions that focus on improving learning outcomes for children and young people.   
• Manage a workload that responds to needs at both an early help and emerging support level, delivering early intervention and where required specialist support to de-escalate and step-down support from a specialist/statutory level.  
• Offer emotional and practical support to settings, children, young people and their families that increases their capacity to engage and participate in education, build resilience, and helps them achieve positive outcomes.   
• Model good practice in supporting children and young people with SEND within education settings and their family at a range of suitable venues.  

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

If you would like an informal discussion regarding these vacancies, please contact Broadland (South) Team Manager, Chris Newman on 01263 738338 or email christopher.newman@norfolk.gov.uk  

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. 
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 28th April 2026 at 23:55

All other applicants closing date: 5th May 2026 at 23:55

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