Welfare Rights Officer | 10302 | Permanent Contract | 37 hours per week | £34,434 to £36,363 per annum (Scale H) | County Hall, Norwich

Client Finance Services is seeking an experienced Welfare Rights Officer to deliver high-quality support and advice to people across Norfolk. The role offers hybrid working and will involve working from a range of locations, including County Hall, partner agency sites, and, where required, visiting clients in their homes.

The service supports individuals and families to improve their financial wellbeing and maximise income.

A knowledge and experience in providing up-to-date, comprehensive welfare advice, particularly to vulnerable people experiencing financial difficulties, is highly desirable.

Candidates should also have experience of working collaboratively with professional bodies and partner organisations that support vulnerable individuals.

If you believe you have the qualifications, skills, and experience outlined in the job description and person specification below, we encourage you to apply for this important and rewarding role. Alternatively, for an informal discussion, please contact Greg Lonergan, Welfare Rights Manager, at greg.lonergan@norfolk.gov.uk  or 01603 222285 or contact Suzanne Dunwoody, Client Finance Services Manager, suzanne.dunwoody@norfolk.gov.uk or 01603 222875. 

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. 

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 27 April 2026 23:59

All other applicants closing date: 4 May 2026 23:59

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