Job Title: Service Manager for Services for Young People
Starting Salary: £61,443 progressing to £68,775 per annum
Hours: 37 per week
Base Location: Stevenage / Hybrid (travel and work across county)
Contract Type: Permanent
Directorate: Childrens Services
Our vision is to meet the needs of young people who face challenges in education, their community or home life, to ensure a successful transition to adulthood.
Hertfordshire County Council Services for Young People (HCC SfYP) supports young people to achieve their potential by delivering high-quality youth work, careers education, information, advice and guidance, as well as work-related learning and work experience opportunities. We review and maintain Education, Health and Care Plans (EHCPs) for young people aged 16 and over, ensuring they receive the support they need post year 11.
The service works in schools, colleges, community venues and young people’s centres, using a variety of approaches and methods during the day, evenings and weekends.
Responsible for a multi-disciplinary team of Careers Education IAG Advisers, Youth Workers, EHCP Coordinators, Employment Training Advisers, and other professionals.
You will have recent and relevant expertise in operational performance, with a proven ability to drive a culture of high achievement and continuous improvement.
As a member of the senior leadership team, you will have countywide strategic and delivery responsibilities for service priority areas.
In addition to core funded work, the team delivers contracted services in schools and colleges including careers guidance and work-related learning.
You will demonstrate strong leadership; be innovative, flexible, motivational, have good attention to detail, work at speed, and can engage and negotiate with a wide range of partners.
Essential
- Degree or higher education qualification in a relevant field
- Strong leadership and current successful operational performance management experience
- Thrive in a fast-moving multidisciplinary environment – successfully achieving deadlines, at pace.
- Full UK Driving Licence and daily access to a vehicle.
- ICT competent including data and performance analysis
Desirable
- A National JNC qualification in Informal Education / Youth Work or a Level 6 Careers Guidance qualification, demonstrating professional expertise in Youth Work and or Careers Education.
We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.
This job role is within the Community Services, level COM14 job profile. Please locate this via: Job profiles – Community services
To hear more about this opportunity please contact headofsfyp@hertfordshire.gov.uk
for an informal discussion about the role.
Interview Date: 3rd March 2026 – (in person)
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.
Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport or a company car to travel to other locations.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
