Payments Assistant | 10624 | Temporary Contract 12 Months | 37 hours per week | £25,989 to £26,403 per annum (Scale D) | County Hall

We are seeking to recruit a Payment Assistant, on a full time temporary basis within the Payments Team, Finance Exchequer Services. The post would involve a combination of working in office and remote working. 

The Payments Service is a shared service and has responsibility for leading on the Payments Policy and Strategy for the authority. The Payments Service is responsible for making in the region of 450,000 payments per year to over 20,000 suppliers via numerous business systems.

The role of Payment Assistant is to ensure payments are made accurately, timely and according to contractual arrangements. Undertaking appropriate research and communications to ensure correct payments. In addition, the role is required to resolve complex supplier and departmental queries.

Ideally you will have experience in a Finance environment and will be confident in dealing with customer/supplier queries both pro-actively and promptly.

Knowledge of Financial Systems is preferred and to succeed in this role you must be a team player with the ability to prioritise your workload and work to deadlines. You must have excellent interpersonal, written and verbal communication skills, enthusiasm and the ability to work under pressure. 

For an informal discussion please contact Christopher Piff – Payments Officer, at christopher.piff@norfolk.gov.uk or 01603 495797

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. 

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 4 June 2026 23:59

All other applicants closing date: 18 June 2026 23:59

nWe have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.  Our economy is growing and driven by innovation in a number of sectors, including energy and food.  We also have ambitious plans for new housing and a building programme for schools across Norfolk.  Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
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