Neighbourhood Housing Team Leader
Team: Neighbourhood Housing
Job Family: Managing – CBG12
Salary: £46,142 – £51,356 per annum pro rata
Hours: 37 hours per week
Base Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than one day per month.
Contract Type: Hybrid – Permanent (x2 positions available)
Closing Date: 29th March 2026
Interview Date: 20th and 21st April 2026
More about the role:
Our Neighbourhood Housing Team plays a vital role in delivering safe, well-managed communities and ensuring residents feel heard, supported and respected. This Team Leader role directly supports our ambition to provide high quality, customer focused housing services that reflect the tenant voice and meet the Consumer Standards for social housing. As we review and evolve how we deliver our services, you will help us find our greatness by leading a team that makes a real and measurable difference to people’s homes and neighbourhoods.
You will oversee the day to day operational management of a diverse neighbourhood team delivering a range of services including tenancy management, antisocial behaviour casework, tenancy enforcement and home ownership services (shared ownership and leasehold). You will provide clear leadership, direction and support to your team, ensuring performance is monitored, cases are managed effectively and residents receive a consistent and high quality service. Working closely with the Service Manager, you will use data, feedback and insight to identify areas for improvement and drive tangible service enhancements. You will oversee complex or high-risk cases, support partnership working and ensure compliance with regulatory requirements and good practice. This is a varied and rewarding role where you will balance operational oversight with a strong focus on continuous improvement and positive outcomes for residents.
We are looking for an experienced housing professional with strong knowledge of tenancy management, antisocial behaviour, enforcement and leasehold/ shared ownership services within a social housing setting. You will have proven line management experience and the confidence to lead, motivate and develop a cross functional team. A recognised housing qualification, such as CIH Level 4 or above (or equivalent), is preferred, however we are committed to supporting ongoing professional development and upskilling. You will bring excellent communication skills, sound judgement, resilience and the ability to manage competing priorities while keeping residents at the heart of your decisions.
Additional Information
The role requires regular travel around Central Bedfordshire therefore access to a vehicle with the approporate licence and insurance is essential to this role
We are unable to offer sponsorship to any roles within Central Bedfordshire Council
For more information on the application process please visit our webpage
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Richard Farrow at richard.farrow@centralbedfordshire.gov.uk or call 0300 300 5250 or Ruhelly Begum at: ruhelly.begum@centralbedfordshire.gov.uk or call 0300 300 5388
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To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council’s policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council
