Income Collection Assistant | 9946 | Permanent Contract | 15 hours per week (2 days) | £26,403 to £28,142 per annum pro rata | (Grade E) | County Hall, Norwich 

We are seeking to recruit a part time Income Assistant for 15 hours a week (ideally 2 full working days).

You will create and maintain customer records to facilitate efficient invoicing and payment arrangements for Norfolk County Council.  You will work in conjunction with team members and departmental colleagues to resolve customer and/or departmental queries in relation to Income collection. 

Ideally you will have recent experience in a finance environment and good knowledge of Microsoft Office. You will be able to prioritise tasks to meet specified deadlines with minimum supervision. 

To succeed in this role you must be a team player with excellent attention to detail and accuracy, and the ability to manage your own workload.  You must have excellent interpersonal, written and verbal communication skills.

For further information about the role please contact Sonia Fichera, Income Collection Officer, at sonia.fichera@norfolk.gov.uk 

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. 
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Redeployment closing date: 18 February 2026 23:59

All other applicants closing date: 4 March 2026 23:59

nWe have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.  Our economy is growing and driven by innovation in a number of sectors, including energy and food.  We also have ambitious plans for new housing and a building programme for schools across Norfolk.  Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
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