Housing Operations Officer

Team: Housing Regulation Team

Job Family: Providing – CBG10
Salary: £39,152 – £40,777 per annum pro rata

Hours: Full-time, 37 hours per week

Base Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.

Contract Type: Hybrid – Permanent
Closing Date: 2nd January 2026
Interview Date: w/c 19th January 2026.

About the role

Are you passionate about housing and committed to making a difference in your community? Do you have the analytical skills and communication skills to drive service improvement and ensure compliance with housing regulations? If so, we have an exciting opportunity for you in our Housing Regulation Team!

Find your greatness and help transform the Housing Service by improving regulatory compliance and boosting customer satisfaction across our housing services.

About Us:

The Housing Regulation Team is at the forefront of enhancing the Housing Service, ensuring we align with the Social Housing (Regulation) Act 2023. We are dedicated to supporting quality assurance reporting, performance assessment, and service transformation tailored to the evolving needs of our residents and communities. Collaborating across teams and with external partners, we strive for excellence in housing services and outcomes for our customers.

We are recruiting for two Housing Operations Officers to join our team to support our ongoing commitment to regulatory compliance and continuous improvement.

The Role:

As a Housing Operations Officer, you will play a pivotal role in developing and implementing initiatives that underpin our Service Plan objectives. Your responsibilities will include:

• Delivering initiatives that target the continual improvement of housing services, ensuring they are regulatory compliant and meet the needs of our customers.
• Conducting quality assurance activities to support regulatory engagement and governance frameworks, demonstrating compliance with consumer standards.
• Utilising your analytical skills to assess service performance, visualising data effectively, and conducting research to inform improvement planning.
• Engaging collaboratively with a diverse array of stakeholders, including council staff, elected members, external customers, service suppliers, and regulatory bodies to foster a productive and innovative environment.

What We’re Looking For:

• A good knowledge of housing policy and legislation is desirable, alongside an understanding of customer satisfaction dynamics. You will hold a relevant Level 3 housing qualification or higher or demonstrate a commitment to achieving this qualification once in post.
• Proficiency in administration systems, office procedures, and relevant technology to streamline operations and enhance service delivery.
• Strong analytical skills to evaluate statistical data and research findings, enabling informed decision-making and improvement strategies.
• Excellent communication capabilities to effectively engage with internal teams and external partners, fostering collaborative relationships that yield positive outcomes.

Why Join Us?

As a member of our Housing Regulation Team, you will contribute to innovative initiatives that enhance the quality of housing services and elevate the living standards of our residents.

Our Offer

We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page

Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.

—————————————————————————————————————-

You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.

Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.

For an informal discussion about this position, please contact: Jo Bellamy at joanne.bellamy@centralbedfordshire.gov.uk or call 0300 300 5691.

—————————————————————————————————————-

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council’s policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.

More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council