• Ipswich Borough Council

• Address: Ipswich, Suffolk IP1 2DE

• Salary: £28,043 – £29,461 plus 15% shift enhancement

• Hours: 34 hours per week

• Contract: Permanent. Required as soon as possible

• Reference: 0443

We are looking for a highly motivated individual to join the Emergency Services Centre (ESC) team as an Emergency Services Centre Officer. You will work as part of a dedicated team providing a 24/7 service for Ipswich Borough Council.

The ESC Officer will work 34 hours per week on a shift system.

The ESC Officer role is challenging and varied and requires good organisational skills and an excellent telephone manner. You will deal with customers, internal departments, and external agencies to provide support in emergency situations. You will need excellent communication skills as you will be operating various computer systems, radios, and alarm equipment.

Our main areas of operation deal with:

• monitoring of closed-circuit television (CCTV)

• co-ordinating response to the Home Emergency Alarms Response Service (HEARS)

• taking out-of-hours calls from members of the public and external bodies.

Day to Day

You will be based at the main Ipswich Borough Council Offices and will be required to work a shift pattern consisting of early, late, and night shifts.

Early shift – 6.30am – 2.45pm.

Late shift – 2.30pm – 10.45pm.

Night shift – 10.30pm – 6.45am.

Shift and Rota Patterns

ESC Officers work 34 hours per week on a set shift pattern which includes evenings, weekends, and Bank Holidays. The shift rota consists of 2 x earlies, 2 x lates, 2 x nights followed by 4 days off. This pattern repeats for 10 weeks and then a float fortnight occurs where you will pick up 9 shifts across a 14-day period. These will consist of a mix of early, late, and night shifts depending on annual leave and sickness cover required at the time.

About You

You will be motivated and reliable and educated with 5 GCSE’s or an NVQ Level 3- and 2-years qualitative experience in a related field. You will work in a thriving small team dealing with varying emergency situations that arise on shift and be able to prioritise and work with your shift partner to find the best solutions.

Previous experience in dealing with the public and an excellent ability to operate windows-based software is essential. A high level of concentration is required whilst on shift to be able to quickly assess and deal effectively with a range of problems as they occur.

You will ideally have or be willing to study for a Public Space CCTV Surveillance SIA licence.

An enhanced DBS Disclosure and a Police Vetting Clearance will be required for this post.

As well as a good salary, we offer a career average pension scheme, generous holiday and sick pay entitlements, subsidised parking for work and leisure, public transport discounts, free swimming and gym membership, cycle purchase scheme, plenty of personal and professional development opportunities, flexible working, hybrid working opportunities, Employee Assistance Programme and the opportunity to work with great colleagues.

If you require any assistance or reasonable adjustments during the application or recruitment process, please let us know so that the appropriate arrangements can be put in place.

To find out more

For more information about this role please call Debbie Clements on 01473 433276 or Aaron Marsh on 01473 478925

or email debbie.clements@ipswich.gov.uk or aaron.marsh@ipswich.gov.uk

How to apply

To apply, please visit our website where you can complete the online application form for this vacancy.

Closing date: 1 pm, 22 October 2025.Interview date: 4 November 2025.

Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.

Please note CVs are not accepted.