Salary: £33,143 – £36,363 a year plus £963 essential car user allowance
Hours per week: 37
Contract type: Permanent
At Luton Borough Council, we are committed to ensuring that children and young people with Special Educational Needs and Disabilities (SEND) receive the right support at the right time. As an EHCP Coordinator, you will play a central role in delivering high-quality, legally compliant Education, Health and Care Plans (EHCPs) that are outcomes-focused and centred on the child or young person.
You will act as a first point of contact for the SEND Assessment Service, providing clear, accurate and timely information to parents, carers, schools and professionals. This will include responding to queries with professionalism, empathy and sound judgement — particularly where families may be distressed or require sensitive support.
A key part of the role is coordinating and overseeing the statutory Education, Health and Care Needs Assessment (EHCNA) process, ensuring all legal timeframes are met in line with the SEND Code of Practice 2015. You will monitor a defined caseload of children and young people with EHCPs, reviewing progress, amending plans following annual reviews, and managing requests for reassessments, placement changes or amendments to provision.
Working collaboratively with colleagues across education, health, social care and the voluntary sector, you will draft and finalise high-quality, needs-led EHCPs that clearly set out aspirations, outcomes and provision. You will present cases at Local Authority moderation panels, represent SEND Services at annual reviews, and chair or attend multi-agency meetings where required.
The role also involves proactive case management, including responding to complaints or mediation requests with a solution-focused and restorative approach. You will contribute to effective performance monitoring, escalate any process concerns appropriately, and support timely phase transfers and post-16 transition planning — ensuring statutory deadlines are met and families are informed of their legal rights.
Strong organisational skills and attention to detail are essential. You will maintain accurate and secure records, update Local Authority databases, and ensure all administrative and quality assurance processes are completed to a high standard.
This is a rewarding opportunity for a motivated and knowledgeable professional who is passionate about improving outcomes for children and young people with SEND, and who thrives in a collaborative, fast-paced statutory environment.
Please note this role does not attract sponsorship.
You will bring experience of working within statutory Special Educational Needs processes, with a strong understanding of SEND legislation and the Education, Health and Care Needs Assessment (EHCNA) process. Your knowledge will include awareness of relevant legislation such as the Education Act 1996 and the Children and Families Act 2014, alongside practical application of the SEND Code of Practice 2015.
You will have demonstrable experience of responding to enquiries from parents, carers, schools and professionals in an empathetic, professional and solution-focused manner — both verbally and in writing. You understand the importance of clear communication, particularly when supporting families who may be anxious or distressed, and are able to explain complex information in an accessible and sensitive way.
Highly organised and self-motivated, you are able to work on your own initiative, manage a varied caseload and prioritise effectively to meet competing deadlines and statutory timescales. You are confident facilitating, arranging and accurately recording meetings, and can provide advice to schools and members of the public in a polite, tactful and diplomatic way.
You are comfortable interpreting procedures and guidance, assimilating complex information and applying it appropriately in practice. Your written communication skills are strong, enabling you to produce high-quality case records and detailed, outcomes-focused EHCPs.
You will have well-developed IT skills, including the ability to produce complex documents, maintain accurate databases, and create Excel spreadsheets and PowerPoint presentations. Accuracy and attention to detail are essential strengths.
Relationship-building is key to this role. You will demonstrate excellent interpersonal skills and the ability to work collaboratively with a wide range of stakeholders across education, health and care services.
You will also have a clear understanding of equality, diversity and inclusion, including what constitutes discrimination in the workplace and the principles of Equal Opportunities.
You will be educated to A Level standard (or equivalent) to support high-quality case recording and documentation, and ideally hold a Level 3 Business Administration qualification (or equivalent experience). A word processing qualification or equivalent practical experience is desirable.
Finally, you will be flexible and willing to adapt your working arrangements to meet the needs and demands of the service.
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
We offer a range of excellent staff benefits which include:
– From 25 to 32 days’ annual leave: linked to length of service and grade
– Buying annual leave scheme: buy up to 20 days additional annual leave
– Career Pathways: step up in your career or move into a specialist area
– Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
– Generous relocation package: up to £8,000 (subject to eligibility)
– Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
– Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
– Training and support: unlimited access to development courses, mentoring and support and clear career pathways
– Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
– Arriva Travel Club: great value savings on local bus travel
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply’ page has more tips to help with your application: How to apply
