DPSS Employment Service Advisor | 10321 | Permanent Contract | 37 hours per week | £29,064 to £31,022 per annum (Scale F) | County Hall, Norwich

Empower Independence. Champion Inclusion. Make a Difference.

Are you passionate about supporting people with disabilities to live independently and confidently manage their own care teams? Do you have the HR knowledge and interpersonal skills to guide individuals through the full employee lifecycle?

We’re looking for a dedicated Employment Support Advisor to join our dynamic Direct Payment Support Service (DPSS) team. You’ll play a vital role in empowering over 1,400 disabled employers to recruit, manage, and retain their own Personal Assistants (PAs), supporting them to maintain choice, control and dignity in their everyday lives.

What You’ll Be Doing:

• Providing expert HR advice and guidance to Direct Payment employers.
• Supporting recruitment by co-producing job adverts and descriptions with customers.
• Coaching individuals through interviews, performance management, grievances, and disciplinary processes.
• Offering tailored advice that reflects the diverse needs and abilities of our customers.
• Occasionally attending home visits and job fairs to provide in-person support.
• Working in a hybrid model — both from home and our office.

What We’re Looking For:

• A strong understanding of disability and the barriers people may face in employment.
• Excellent communication skills with the ability to adapt your approach to suit different people and situations.
• Solid knowledge of employment law and HR best practices.
• CIPD Level 3 (or equivalent) preferred, OR relevant experience in providing employment advice, including TUC or union-based employment support experience.
• A genuine passion for inclusion, empowerment, and person-centred support.

Why Join Us?

You’ll be part of a busy, supportive team where your work has real impact. Every day brings new opportunities to make a difference — helping people live more independently, confidently, and with dignity.

If you would like to talk about this role please contact Lauren.Brown2@norfolk.gov.uk or Heidi.Sampson@norfolk.gov.uk  

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. 

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 9 June 2026 23:59

All other applicants closing date: 22 June 2026 23:59

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