Client Hardship Advisor | 9776 | Permanent Contract | 37 hours per week | £31,537 to £33,699 per annum (Scale G) | County Hall, Norwich

Part of Norfolk County Council, the Client Hardship Service provides financial hardship support for people across the county, and this is a great opportunity to be part of a team that works with vulnerable people in our society and has a positive impact on our communities.

We provide money management, holistic support and reused household items for people to become financially independent.  The role itself will involve speaking with people on the phone and occasional visits at their home address (applicant is required to have a full driving license) collating information and processing requests to the Client Hardship Service. We work to timelines and deadlines, so we’re looking for people who thrive working under pressure, who can assess information from multiple sources, provide information and guidance, provide ongoing referrals to both support and grant providers, make decisions and who are motivated to make a difference. We consider people from a range of different backgrounds especially those with experience of multi agency working with knowledge of money management, debt support, providing information and guidance re holistic support,  grant organisations and/or working with vulnerable people would be highly beneficial. You’ll need solid communication and administration skills, confidence in dealing with members of the public, and strong computer skills.

If you would like to discuss this role, please email Christina Campbell – Client Hardship Service Manager: christina.campbell@norfolk.gov.uk

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary

• Generous holiday entitlement

• Health and Wellbeing services including fast-track physiotherapy and a free counselling service

• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. 

• Financial benefits such as:

  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   

  • A Blue Light card for Fire Service and Social Care Workers

  • Relocation expenses (where applicable)

  • An advance of your expenses if you travel for work

  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 4 February 2026 23:59

All other applicants closing date: 11 February 2026 23:59

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