We are looking for two Children’s Complaints Officers to join us on 12-month fixed-term contracts. There is one full-time post and one part-time (30 hours per week).

This is a busy role handling complaints, enquiries, feedback and service requests for Children, Education and Families.

We work officially as a hybrid team, with the majority of time spent working from home. For office days, our base is Scott House in Huntingdon.

Interviews are planned for 17th April.

For more information or to chat about this opportunity please contact Liz Clarke at Liz.Clarke@cambridgeshire.gov.uk

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

What will you be doing?

The focus of this role is handling complaints, enquiries, feedback and service requests for the Children, Education and Families directorate.

You will be:

– Processing, responding to and overseeing complaints, enquiries and feedback in line with relevant local and national policy, guidance and legislation

– Facilitating and supporting full written responses on behalf of the council

– Ensuring accurate record-keeping on relevant systems and documentation

– Supporting completion of reports in relation to the work of the Complaints and Feedback Team

– Liaising with relevant officers and managers in relation to processes, responses and outcomes

For more information, please see the attached Job Description and Person Specification

About you

You will need to be:

– Confident following procedures and applying set principles

– Comfortable using IT including MS Office (particularly Excel) and a range of bespoke programmes

– Able to manage a busy and complex workload, including working to deadlines

– Confident to communicate effectively with a range of people/stakeholders, including your customers, who will often need the complaints process explaining to them

– Detail-orientated, able to work through lots of information and pick out what is relevant

– Comfortable with challenging conversations

For more information, please see the attached Job Description and Person Specification

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

Take a look at our Employment Benefits Brochure attached to this advert to find out more.