Assistant Team Manager (Children with Disabilities and Outreach Services) | 11096 | Permanent Contract | 37 hours per week | £43,822 to £48,227 per annum | Grade K | Springwood Hub, Norwich

Lead practice. Support families. Make a difference.

We have an exciting opportunity for a suitably qualified and experienced Assistant Team Manager to join Springwood Hub, supporting children and young people with disabilities who are within, or on the edge of, the care system.

Springwood Hub provides emergency and medium-term residential care, alongside outreach support offering intensive short-term interventions within family homes. The service plays a vital role in preventing children entering care where possible, supporting families during times of crisis and helping to reduce the risk of placement breakdown. 

At Norfolk County Council, we are committed to providing high-quality, child-centred care and support that helps disabled children and young people feel safe, listened to and able to thrive. We are proud of our services and our reputation for working creatively and ambitiously to achieve the best possible outcomes for children and families.

About the role
As Assistant Team Manager, you will provide day-to-day management support and leadership to a skilled residential and outreach team. You will work closely with the Team Manager to create a positive, safe and nurturing environment for children and young people, ensuring their health, safety, education, care planning and emotional wellbeing remain central to practice. 

You will:

• Lead, support and motivate staff to deliver high-quality care and support to children and young people with learning disabilities, physical disabilities, complex health needs, and behaviours of distress that may challenge. Provide regular supervision, performance management, appraisal, induction, and development support to ensure staff are competent, confident, and able to meet the individual needs of children and young people.

• Take day-to-day responsibility for the home or service area when required, offering advice, guidance and decision-making support to the team. Participate in care planning, statutory reviews, safeguarding processes and multi-agency decision-making. 
• Promote the voice of the child, ensuring children and young people are supported to express their views, wishes and feelings in ways that are meaningful to them. 
• Work in partnership with families, social care colleagues, education, health and other professionals to provide integrated support. 
• Support quality assurance, reflective practice, service development and compliance with legislation, Ofsted requirements and Norfolk County Council policies and procedures.
• Participate in the out-of-hours rota and, where necessary, work evenings, weekends and bank holidays.

About you
We are looking for someone who is passionate about improving outcomes for disabled children and who can bring confidence, warmth and strong leadership to a busy and rewarding service.

You will have:

• A relevant professional qualification, such as Social Work, DipSW, CQSW, nursing, OT or equivalent, alongside relevant management training or qualification. 
• Significant experience of childcare work, including experience within residential, short breaks, outreach, disability or children’s social care services. 
• Knowledge of childcare legislation, safeguarding, child protection guidance and good practice in residential care. 
• Experience of leading, supervising, motivating and developing staff. 
• The ability to build positive relationships with children and young people and act as a calm, consistent and trusted role model. 
• Strong communication, organisation and decision-making skills, with the ability to chair meetings and manage competing priorities. 
• Confidence in working under pressure, using sound judgement and maintaining high standards of practice. 
• Suitable transport and the flexibility to work as part of the service rota, including occasional evenings, weekends, bank holidays and out-of-hours responsibilities. 

What we offer

You will be joining a committed and supportive team that cares deeply about the children, young people and families we work with. We offer opportunities for professional development, reflective supervision and the chance to contribute to a service that makes a genuine difference.

Norfolk County Council also offers a range of employee benefits, including flexible working options, generous annual leave, family-friendly policies and wellbeing support. 

Our values underpin everything we do: Accountable. Inclusive. Ambitious. Trusted. 

If you are an experienced and compassionate leader who is ready to support a dedicated team and help children and young people thrive, we would love to hear from you.

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion, please contact: Joanne Reeve, Service Manager, CWD Residential and Short Breaks on 01603 692453

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement 
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. 
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.   
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.  

Redeployment closing date: 19 August 2026 at 23:55

All other applicants closing date: 26 August 2026 at 23:55

nWe have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage.  Our economy is growing and driven by innovation in a number of sectors, including energy and food.  We also have ambitious plans for new housing and a building programme for schools across Norfolk.  Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.

We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
n