Contact and Engagement Officer
Directorate: Children and Families
Team: Youth Support Service
Job Family: Providing – CBG6
Salary: £26,403 – £28,142 per annum pro rota
Hours: 28 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, including Priory House, which will be no less than once per month.
Contract Type: Hybrid – Fixed Term – 12 month maternity cover
Closing Date: 9th February 2026
Interview Date: 24th/25th February afternoon at Priory House, Monks Walk, Chicksands, SG17 5TQ
About the role
The Youth Support Service provides a wide range of services to support young people to achieve their potential and personal, social and economic success. Services include provision of youth work, youth participation, the development and provision of careers education, information, advice and guidance (IAG) and engagement and tracking. We are committed to working in collaboration with young people to ensure they have a voice. We pride ourselves on being a young person led service working alongside them and partners, to support them in achieving their aspirations and goals.
This is a great opportunity for a highly motivated individual who has a confident telephone manner and is passionate about supporting young people to get back into employment, education or training (EET). Ideally you would have an interest or experience in providing information, advice and guidance and have a willingness to develop this key skill.
You will use your excellent communication skills to contact young people, parents or guardians by phone to identify the young person’s current situation in relation to EET and encouraging them to access the relevant information to support their career progression. You will also communicate with young person by email and text. This role involves a high volume of daily calls, so confidence and resilience is key.
You should be able to demonstrate a track record of engaging with young people over the telephone or have a telesales background or similar customer focused roles. You will also need to demonstrate strong data processing skills and attention to detail as the role involves inputting data on a client caseload management system.
Join us, and take advantage of our rewards package, agile working and the chance to learn and progress. Help us deliver better services to the local community, as a key part of our Youth Support Service.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Sian Cooper at sian.cooper@centralbedfordshire.gov.uk or call 0300 300 6397
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council’s policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council
