Complex Case Worker (School Attendance)
Team: Access and Inclusion Service
Job Family: Advising – CBG9
Salary: £34,811 – £37,562 per annum pro rata
Hours: 37 hours per week
Location: You will be expected to attend a CBC office location as often as needed to carry out your role, which will be no less than once per month.
Contract Type: Hybrid – Permanent
Closing Date: 8th February 2026
Interview Date: 18th February 2026
About the role:
The role of a Complex Case Officer (School Attendance) is to work alongside our families, children/young people, schools and academies to ensure that all our children and young people receive their legal entitlement to education (through regular school attendance or otherwise) and to support the effective discharge of related local authority statutory duties.
Here in the Access and Inclusion Service, we want every child in Central Bedfordshire to enjoy their childhood and have the best start in life. We’re focused on ensuring that children within Central Bedfordshire receive a full and efficient education to help them achieve their potential. You’ll find your greatness as you play a key role in a team valued by both schools, parents and other services across the Local Authority.
Organised, reliable and committed, you will work with schools, families and other professionals on a day-to-day basis to ensure that where there are complex reasons for a child not being able to regularly access their education, both the child and their family receive the support required to address these. It’s a chance to use your creativity to find solutions to barriers that mean a child may not have access to a suitable education. You’ll also have the chance to work as part of the wider team within the Children and Families directorate.
A flexible and supportive team player, you’ll value a young person’s right to education. It’s likely you’ll bring experience in education although this isn’t essential, working on a varied caseload where there are complex issues related to a child not accessing regular education. You will be working with a wide range of professionals in an area guided by legal framework. Comfortable in a busy and fast-paced environment, you will have the confidence and communication skills to provide appropriate support and challenge to families and other professionals where required.
As part of this role you will be required to hold a valid driving licence and have access to a vehicle during working hours.
Join our team, and you’ll enjoy a thorough induction process and the chance to access local and national training that supports your professional development. You’ll find your own greatness as you help children and young people to progress.
Our Offer
We have a number of rewards and benefits available to our staff, to view these please visit our Rewards and Benefits page
Our aspiration is to be a truly flexible employer. We welcome discussion on location, hours and working pattern as part of the application process.
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You will be expected to demonstrate how you meet the key accountabilities and competencies in this Recruitment Pack.
Our Competency Framework and Qualification Guidance are to be read in conjunction with our Recruitment Pack.
For an informal discussion about this position, please contact: Lucy Feldman at Lucy.Feldman@centralbedfordshire.gov.uk or call 0300 300 6321.
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Safeguarding:
Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.
To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council’s policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.
Our National Careers Service team offer a free monthly workshop covering CV writing and how to complete the statement sections of the Central Bedfordshire Council online application form. This MS Teams workshop is open to anyone from the UK and lasts around 1.5 hours. Please book your place here.
More information about this service can be found here: Support getting into work or learning | Central Bedfordshire Council
