• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX – On site working
• Salary: £28,598 per annum (pro rata for part time)
• Hours: 13.5 per week
• Contract: Permanent

Suffolk County Council is different. We’re a modern, flexible, and forward-thinking organisation that’s constantly evolving to meet the changing needs of our communities. As a Registration Assistant with us, you’ll enjoy a dynamic work environment where your ideas are valued, your potential is nurtured, and your work makes a tangible difference. Ready to reimagine what your career could be?

Your role and responsibilities

You’ll be taking phone calls from members of the public, responding to questions, booking appointments and ceremonies, issuing certificates and carrying out searches of the historic records. This will include the handling of financial transactions and the responsibility of working with secure stock and maintaining records in relation to a range of registration service activities. You may also be required to undertake reception duties greeting and directing visitors to the office. You will also be responding to enquiries in writing and directing people to our on-line digital channels. You will also be expected to conduct and/or register civil ceremonies during office hours. When carrying out ceremonies you will be travelling around the county. From time to time you may be required to mentor and train less experienced colleagues and deputise for more senior staff. You will require a good level of understanding of registration law and practice to undertake this role.

You will need

• to be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience
• to thrive on accuracy and excel in fast-paced environments
• excellent customer service and teamworking skills
• to be able to keep calm under pressure, have a sharp eye for detail, and can confidently manage groups while maintaining a professional appearance
• ability to navigate tricky situations and resolve conflicts.

You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

The Suffolk Registration Service is responsible for the registration of births, deaths and marriages, civil partnership and citizenship ceremonies. Registration Assistants carry out a varied range of administration support functions across all areas of the service. They are also required to register and/or conduct ceremonies in local authority ceremony rooms and at a range of locations across the county.

Despite being spread across the county, we have a ‘one team’ approach in all that we do to enable us to deliver a quality service to our customers and support each other.

We are an inclusive team and always welcome ideas to adapt and improve the way we deliver.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Jennifer Hayward for a casual conversation. You can reach her by calling: 01473 296397 or email: jennifer.hayward@suffolk.gov.uk

How to apply

Step 1 – Read the Job and Person Profile (Word).

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Can you describe a situation where you had to maintain accuracy and attention to detail under pressure? How did you ensure the quality of your work?

2. How do you prioritise tasks when dealing with multiple responsibilities such as phone calls, bookings, and financial transactions?

3. How do you adapt your communication style when dealing with people from different backgrounds in the community?

Step 4 – Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.

If you require any reasonable adjustments to the application process before the next selection stage, please contact our Recruitment Team by emailing recruitment@suffolk.gov.uk or calling 03456 014412. If you are invited to the next stage of selection, you will have another opportunity to request adjustments for the next stages of the process.

Closing date: 11.30pm, 27 October 2025

Interview date: 6 November 2025.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).