For many social workers, deciding between an agency role and a permanent position can feel like a big decision. Agency work often promises flexibility and quick opportunities, while permanent roles offer structure, security, and the chance to build something long term.

After nearly four years working in agency roles, one social worker made the move into a permanent post – a change that has brought greater balance, stability, and a stronger sense of belonging.

Family life and balance

The decision to go permanent was heavily influenced by family circumstances.
“The main thing, to be honest, was permanency. For family life I had been agency for nearly four years, but really it came down to the balance of being able to take annual leave. Now I’ve got a child and I’m paying nursery fees, not having paid annual leave just wasn’t working out.”

The lack of paid leave made it difficult to take meaningful breaks and spend time with family. As the social worker explained, it quickly became a vicious cycle.
“It got to the point where I couldn’t really take more than a day or two off because I couldn’t afford it with nursery and mortgage payments. But you need breaks, especially doing this job. Having proper leave again has made such a difference.”

Financial stability and long-term security

Like many professionals, agency work initially looked attractive because of the higher day rates. Over time, however, the financial reality began to change.
“With the changes going on, the rates have dropped. When you actually sit down and work it out on paper, it’s not as beneficial anymore. Once you factor in sick pay, holiday pay, pension – all of those things – you realise you gain more in a permanent role than you lose.

Pensions were a particularly important factor.
“When I was agency, I stopped paying into my pension because it just didn’t feel worth it at the time. But when you look at the bigger picture, you’re actually better off permanent. It’s about thinking long term, not just month to month.”

Job security also brought peace of mind.
“I moved house around the same time and took on a bigger mortgage. It’s reassuring to know that when I come to work, I’m not waiting to be told I’m no longer needed. That stability makes a huge difference for me and my family.”

Career progression and belonging

Permanent employment has also opened up clearer opportunities for development and progression.
“Career progression is definitely more of an option when you’re permanent. With changes like council mergers and devolution, there’s going to be a lot of change, but also a lot of opportunity.”

Being part of an organisation long term has changed how this social worker feels about their role and contribution.
“When you’re agency, you never really know how long you’ll be somewhere, and that can affect how much you invest. Being permanent means you’re part of the journey. You can contribute to improvements and development and feel invested in the future of the service.”

Wellbeing and wider benefits

Wellbeing has been another significant improvement.
“When you’re agency and you’re unwell, you often push yourself to work because you can’t afford the time off. Now I have reassurance that if I’m sick, I can be sick and recover properly. That security makes a big difference to my wellbeing.”

There are also practical benefits that come with permanent employment.
“You start with 25 days’ annual leave plus bank holidays, and it increases with service. There are also things like private healthcare options, discounted eye tests, and voucher schemes. On their own they might seem small, but together they add up and make you feel valued.”

Why choose permanent?

This experience highlights the real-life benefits of permanent social work: the ability to plan for the future, take proper time off, develop your career, and protect your wellbeing. While agency roles can offer short-term flexibility, permanent positions provide long-term security, stability, and the opportunity to truly belong.

“For me, it made complete sense at this point in my life. The balance, the benefits, and the progression all came together.”

If you’re ready to take the next step, explore permanent roles across our 11 authorities and find the opportunity that’s right for you here.

Image is illustrative and not directly related to this case study